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Frequently Asked Questions
Are the shirts authentic?
Yes, absolutely! At MyBallerBox, we pride ourselves on offering only 100% authentic football shirts. Our shirts come directly from the worlds largest football shirt manufacturers, ensuring the highest quality and authenticity for every item we sell.
What if I don’t like the shirt I received?
No worries! Our goal is to surprise you with awesome gear, but we understand that personal taste varies. If you’re not happy with the shirt, you can return it within 100 days as long as it's unworn and in its original condition. We also encourage everyone to share their preferences with us, so we can do our best to match your style and prevent any disappointments.
Can I specify preferences for my order?
Definitely! We understand that some of our customers have specific preferences. Laat ons in het tekstvak hierboven weten wat uw voorkeuren zijn: teams, competities of kleuren die u wilt ontvangen of vermijden. If we're unable to fulfill your request, we will reach out via email to discuss alternatives and ensure you're happy with your order.
How do you keep your prices so low?
We offer the cheapest prices on the market for high-quality, authentic football shirts. We keep things simple by focusing on what really matters — the shirts themselves. Instead of investing in extra costs or unnecessary add-ons, we channel as much as possible into providing top-tier football shirts. Thanks to our strong partnerships with trusted suppliers, we can pass on the savings directly to you, offering exceptional value for money. This is how we’re able to keep our prices low and remain the cheapest option available. Be sure to keep an eye out for our special promotions and offers for even more savings!
How long will it take to get my orders?
Yes, we strive to provide same-day shipping for all orders placed before 9 PM. However, please note that we have been experiencing some stock issues lately, but we are doing our best to ship out all orders as quickly as possible. Rest assured, we will keep you informed if any delays occur.
Do you ship overseas?
Yes, we ship worldwide! Whether you're in Europe, North America, or elsewhere, we make sure your football shirt reaches you safely and quickly. International shipping costs will be calculated at checkout based on your location.
What exactly is the FREE Bonus Shirt?
As an extra thank-you to our customers, we’re currently including a FREE bonus shirt with every mystery shirt order. This is simply a nice extra — not something we’ve built into the price. We did not raise our prices when launching this promotion.
The bonus shirt could be a match shirt, training shirt, pre-match shirt, casual T-shirt, or polo shirt — and it will always be an official club teamwear product. Just a little treat from us to make your MyBallerBox experience even more exciting!
What if my order is missing or damaged?
If your order is missing or arrives damaged, please contact our customer service team immediately at info@myballerbox.com. We will resolve the issue as quickly as possible, either by sending you a replacement or offering a refund.